12/12/07

this is a screenshot that show the homepage of the wishlist, the wishlist is the application that allows the user to store items that thye want and they can send this to other user for like birthdays or chistmas present it is used mainly around christmas time. also with a wishlist you can enter your birthday in for people can see this and then purchase this ietm for you, you can enter dleivery address for you the user so people can then can send a present easily without asking for the address, you can also edit how many you want and at what priority you would like that to be, you can alos put comments in aswell which can be seen by the person who is buying the good,

this image shows the Amazon wedding list which allows the couple to be to input items that they want into a list, firstly they need to input all their detials like the place of the wedding date of the wedding adn the names of the bride and groom this allows people to get an exact idea of what thye want and also they can buy cards and have the bride and groom names in the card,

below is a image of the Wedding list details that needs to be inputted into the database, this is for the people who are buying the gifts, Amazon has set up the Wedding list in order to enage both the buying and the reicever which then allows people to scan through amazon and on their way they could find a item that they want and purchase it, this engages the customer as Amazon is not only helping the customers but they are getting more people to bu items online.

Amazon allows the user to order anything on their website, they can now order magazine subsriptions, this is a gift that can be order for any one and you pay for the whole subscription first, here you can choose how many issues you want, the ordering is no different to ordering a normal good like a video game you just click add to basket and then follow the stages just like ordering anormal product and then wait for confirmation email to come and there will be mroe details.

Amazon also is like a community for cusotmer to recommend items to on and other thye just simply tell adn friend button and then they write a message in and write their email in aswell and this directs them to the page, this enegages both the sender and reciever of the email, and then makes them both to have a look on Amazonm, amazon is really easy to use and is clear where products are and people wont get bored browing through the website, adn thats why is is very successful.

below is a screen shot to the stages of telling a freind of an item on amazon and the stages are easy to follow.

Amazon customer service is very effective, the reason for this is so that more people can come back to the online shop adn purchase goods, so they can retain its reputation level,

this is a screenshot on the customer service page, this page allows the users to go through different tabs for either Express, EMail or Phone, and each of these topics thee are sub-topics where they can either choose to contact amazon in different ways this helps t retain its customer popularity as it caters for everyone.

this screenshot shows the E-mail tab which allows user to contact Amazon through email, here you need to add in the Order number or if you dont have ti to hand then you can just click the tab buttong where it says choose order or items by pressing this button it takes you to your account and you can pick any of your items that you contacting Amazon for, then you need to state what issue you it is, you just click the drop down box and then choose from a range of issues, then after you picked you issue then you have a box where you can write you message on whta it is regarding and then after you have finished this you can then click send E-mail and then the process is compltet and then Amazon will send you an Email confirming this and then it says when they will contact you,

this image is a screen shot of