13/12/07

this is a image of Amazon customer services details on how to contact them by phone, here you have to inpu tth eorder details same as the Email customer service, and then you have to state what the issue is, then you come to the tab button where it says call me then once you have pressed this then there are a range of numbers that are relavant to your issue, then amaozn states the advantages of calling the, which entcies customers that they are getting a better option by phoneing them rather than emailing them.

as you can see from the homepage Amazon layout is very easy to use, as everything is clearing layed out and is easy to read, also the catgories are along the top of the page where you can then find sub-topics that are in the topic adn are relvant or an easier way to cut the hassle is to use the search bar where you can find whatever you are looking for, alos as you can see from the picture there are the goods down the middel fo the page and then there are the servcies that amazon offers on the right wheer the credit card is and amazon prime which are services that beenfit the customer who use amazon.

What is e-commerce?
E-commerce is a online shopping website that allows the users to carry out transactions between the company, e-commerce has become increasingly popular over the last few years the reason for this is because website like Amazon, Tesco and Play have become more popular as this is a cheaper alternative than buying in the store most of the time. Amazon is a website that allows users to buy anything from goods to some services, Tesco is a online shopping website that allows the user to buy there weekly shopping and also Tesco offers services like insurance and loans, Play is a website that allows the user to make transactions, they sell electronic goods like CD’s, DVD’s, Games and gadgets aswell. All of these websites have become more popular due to saving time and saving money.

Transaction websites
A Transaction website is a website where a transaction is carried out between the customer and company from either goods or services. A transaction website has to collect details of the customer and collect the payment.

This is a screenshot of the homepage of play.com. As you can see from the homepage it is very similar to Amazon but play.com is a smaller website compared to Amazon, but in a few years to come play.com will grow even bigger with selling more goods and it will start to sell services to people online which will grow the company even bigger. As you can see there are Christmas offers and also it shows you pick of the week, which encourages the user to look on that pick, also there is a search facility, and there are many other advertisement articles around the page.

This is a screen shot of Tesco homepage, as you can see it has many different options that the user can take, at the top of the page there is the goods that a customer can buy and also the services that the user can take up. Also you can access you club card if you have one and also there are many other things you can do at the bottom of the page. Also Tesco have started their advertisement campaign for Christmas as you can see from the homepage there is festive advertisement that will encourage customers to purchase goods off Tesco.com

This is screenshot of the homepage of Ebuyer.com, ebuyer is a company that sells electronic products from laptops to office supplies. Ebuyer is a very simple and cheap website, that is very popular, as you can seen from the picture the layout of the homepage is very similar to Play.com and Amazon.com, as there are the different categories at the top of the page, also it shows more advertisement and especially around Christmas time as this is the time where most people purchases goods, before you buy anything you have to set up an account with the company but this is very easy and quick this process if the same as Tesco.com, Play.com and Amazon.com, the reason for setting up an account with these companies is because you can access the account anytime and you can store all your details and you know they are safe and secure. You can search for a particular item with the search facility which is easy and quick as you don’t have to go through all the categories.

The website that I will be looking at is the online shop Amazon. Amazon is a e-commerce company, Amazon.com is based in Washington. For UK users you can order things online form the UK and the items you buy will come quick, also you can buy things off the Amazon.com and they come from America. Amazon allows the user to buy many goods in different categories. Amazon is one of the most popular online shopping website on the internet. The main reason for this is people are finding it easier to sit at home and order things online rather than going out to buy it and in most cases the customers can get a good which is cheaper off the internet.
The reason why I will be looking at Amazon is because it is a large website that offers many options from goods and services, and I have brought items off Amazon before that was straight forward and I know how the process of buying items online off Amazon.


Website Link

http://www.amazon.co.uk/

Amazon is accessed by many different people all over the world, and many people use Amazon around this time of year as Christmas is approaching and people are looking to buy goods cheaper and buying online is an easier way than going out and buying presents. Also there is different themes that Amazon has scattered about on its pages, there is the Christmas theme at the moment. The different themes that they have make it more pleasant shopping experience for the customer. Amazon sells many goods that high street stores have which makes it easier as you can just sit at home and order goods rather getting up and going to buy it from a store, Amazon sells goods from books to shoes and baby items to home and garden.

Amazon not only sells goods but also offers different services like the Credit card plan it offers,Amazon Prime, and The Customer Vote,

Credit Card Plan

Also amazon had a credit card that you can have aswell, and you can recieve many benfits from this and can get money off your purchases. Halifax is the offical bank that sponser this service, and its really easy to set up one you just fill in your details and then a form shoudl coem back adn then you can follw the stages, by doing this when you pay for goods with this card you rceiev a percentage off the item and initally you get money off when you sing up for one asweel therer are also many other benefits from setting up a credit with amazon.